Customer Success Managers
Every customer has a dedicated customer success manager that guides your onboarding and ongoing support through quarterly check-ins. We also offer add-on account management options to suit your needs. Standard customer success services include:
- New customer onboarding
- Overall account performance management
- Business and case reviews
- Power utilization
- Centersquare Portal assistance
Remote Hands
- Escorted visitor access
- Unpack and/or move small shipments to your cage
- Perform tape swaps
- Visual equipment checks for activity lights, link lights, etc.
- Assist with general troubleshooting and/or configuration
- Move network cables between ports or interfaces
- Install/uninstall customer equipment
Centersquare Customer Portal
Manage your data center environment and control your infrastructure from anywhere via our self-service customer portal. With intuitive dashboards and a powerful API, it is the single source for administrative functions, performance details, click-to-provision connectivity, and scheduling support services including:
- Create, manage, and monitor support tickets
- Manage network services
- View inventory lists
- Download compliance reports
- Authorize on-site access to your colocation environment
Self-service customer resources
Get how-tos on monitoring and managing your colocation environment, and peruse product service descriptions. Sign on to the Centersquare customer or partner portals. Search the Centersquare Marketplace to find additional services offered in your data center by our ecosystem partners.
Documentation
Customer Portal
24/7 Customer Care
1-855-699-8372
+1-469-270-6755 (international)
Marketplace
Partner Portal
Explore our other products and services
Colocation you can flex
Dive into the details on the unwavering reliability and unmatched flexibility of our retail colocation data centers.
Connectivity you can count on
Easily provision secure connections from primary infrastructure to edge deployments with quick access to trusted providers.
We’re ready, are you?
Looking for space and power availability? Got questions about our services? Need pricing? Want to schedule a tour? Our colocation experts are ready right now, so drop us a note.